Thank you for choosing CASE Peptides. Please read this Refund Policy carefully before placing an order. By purchasing from our website, you agree to the terms outlined below.

1. Research Use Only

All products sold by CASE Peptides are intended strictly for laboratory research and scientific purposes only. Due to the nature of these products, all sales are considered final unless otherwise required by applicable law.

2. Order Cancellations

Orders may be cancelled only before they have been processed or shipped. Once an order has entered processing or has been dispatched, it can no longer be cancelled.

3. Returns

For safety, quality assurance, and product integrity reasons, we do not accept returns of products that have been delivered, except where required by applicable consumer protection laws or if the product was received damaged or incorrect.

4. Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery at info@case-peptides.com. Please include your order number, a description of the issue, and clear photographs of the package and product.

After reviewing your claim, we may offer a replacement, store credit, or refund where appropriate.

5. Lost or Delayed Shipments

If your shipment appears to be lost or significantly delayed, please contact us. We will work with the shipping carrier to investigate the issue. Refunds or replacements will be considered after the carrier’s investigation has been completed.

6. Non-Refundable Situations

  • Products opened or used after delivery.
  • Orders placed with incorrect shipping information provided by the customer.
  • Failure to collect or accept delivery of an order.
  • Minor packaging variations that do not affect product quality.
  • Delays caused by customs, weather, or shipping carriers beyond our control.

7. Refund Processing

If a refund is approved, it will be issued to the original payment method. Processing times may vary depending on your payment provider and financial institution.

8. European Consumer Rights

Nothing in this Refund Policy limits or excludes any rights granted to consumers under applicable European Union or local consumer protection laws where such rights cannot legally be waived.

9. Contact Us

If you have any questions regarding this Refund Policy, please contact us at info@case-peptides.com.